WHAT HAPPENS IF I ORDER SOMETHING THAT IS OUT OF STOCK?
Our website inventory updates every hour with the latest stock information; however, occasionally certain styles can sell out due to popularity. If this does occur, we will notify you as soon as possible by phone or email.
HOW DO I CANCEL MY ORDER?
To cancel an order, please contact us and we will respond to your message as soon as possible. We will do our best to cancel your order; however, if your order has already been dispatched from our warehouse, we will be unable to do so.
WHEN WILL MY ORDER BE SENT?
All orders placed prior to 10 AM AEDT will be dispatched the same day. All orders placed after 10 AM AEDT will be dispatched the following day. Please allow 2-5 working days for standard delivery in Australia. International delivery times will vary. All orders in Australia are delivered by Australia Post.
WHAT IF I RECEIVE AN INCORRECT ITEM?
If you have received an item in your delivery that you did not order, please contact us with your order number and details of what you received and we will be able to assist you further.
HOW DO I USE A PROMO CODE?
If valid, you can enter a promo code on the order confirmation page at checkout.
CAN I PLACE AN ORDER OVER THE PHONE?
Unfortunately we are unable to process orders over the phone. If you are having issues placing your order via the website or shopping cart, feel free to contact us.
WHAT FORM OF PAYMENTS DO YOU ACCEPT?
DFP uses Shopify Payments to process credit card transactions and we accept Visa, Mastercard and American Express. We also accept Afterpay. We do not accept Cash, cheque or Cash-on-delivery (COD).
IS MY CREDIT CARD SECURE?
DFP uses Shopify Payments to process all credit card transactions. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify.
DO YOU ACCEPT AFTERPAY?
Yes, we do for Australian orders. Simply select Afterpay at checkout when placing your order.
If you don't currently have an Afterpay account all you need is:
1) An Australian Visa or Mastercard debit/credit card;
2) To be over 18 years of age;
3) To live in Australia
To see Afterpay’s complete terms, visit https://www.afterpay.com.au/terms
WHAT CURRENCY ARE THE ITEMS DISPLAYED IN
All items are priced in AUD.
International card holders may have conversion fees applied to payments. Please contact your bank for information regarding international purchases.
WHAT SIZE AM I?
Follow this link to get a size guide for each of our products
THE ITEM I WANT TO BUY HAS SOLD OUT. WHEN WILL IT BE BACK IN STOCK
If an item you were hoping to purchase has sold out or is no longer available, feel free to contact us and we can help you find out if it will be back anytime soon.
DO YOU OFFER WHOLESALE?
Yes we do, please contact us with your location and we can pass you on to the closest DFP sales representative.
Your Order How can I track or manage my order? Once your order is confirmed, you'll receive an email with your order details and tracking information. You can also log into your account to view your order history and current order status at any time.
Can I change my order after placing it? We process orders quickly, so changes may not always be possible. If you need to make a change, contact us as soon as possible after placing your order and we'll do our best to help before it ships.
Shopping Cart Why is something in my shopping cart no longer available? Items in your cart are not reserved until checkout is complete. If a product sells out while it's in your cart, it may become unavailable. We recommend completing your purchase promptly to avoid missing out.
Payment What payment methods do you accept? We accept all major credit and debit cards, as well as PayPal and other secure payment options available at checkout. All transactions are processed securely.
What payment information do I need to provide? You'll need your card number, expiry date, and CVV (the 3-digit security code on the back of your card). We never store your full payment details — your information is encrypted and secure.
Is my payment information safe? Yes. Our checkout uses industry-standard SSL encryption to protect your payment information. We do not store sensitive card data on our servers.
Your Account Do I need an account to place an order? No, you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and view your order history.